Information We Collect
We collect information that you submit directly, including your name, company, email address, project brief, and any files or notes shared during discovery or delivery.
We also collect technical data needed to operate the site and services, such as request logs, browser information, approximate location derived from IP address, and system events tied to account security.
- Contact and account details
- Project scope, delivery notes, and support messages
- Operational logs, authentication events, and security telemetry
- Analytics and cookie-based website usage signals, only after consent
How We Use Information
We use personal and operational data to respond to enquiries, scope work, deliver products, monitor service quality, investigate abuse, and meet legal or contractual obligations.
We do not sell personal information. We use the minimum practical dataset required to operate engagement workflows, infrastructure support, and service security.
AI, Vendors, and Storage
Project data may be processed through cloud infrastructure, model providers, observability tools, and storage services that support delivery and operations.
Access is limited to authorised personnel and approved subprocessors. Data retention varies by contract, system purpose, and legal requirement.
- Cloud hosting and storage providers
- Operational monitoring and error tracking services
- Communications, ticketing, and support tooling
- Approved AI and automation providers used during delivery
Your Choices
You can request access, correction, or deletion of personal information where legally available. You can also refuse non-essential analytics through the cookie banner, or disable cookies in your browser.
Privacy requests can be sent to support@quokkalabs.io. Contractual project records may be retained where needed for compliance, billing, or dispute resolution.